A deposit policy isn't just about money — it's about protecting your time, your income and your energy.
A client who has paid a deposit has skin in the game. No-shows drop significantly when money is already on the line.
An empty appointment slot is lost income. Deposits ensure that even a last-minute cancellation compensates you for blocked time.
Requiring a deposit signals that you run a real business. It attracts serious clients and filters out the ones who don't value your work.
There's no single right answer — it depends on your market, your services and how often you experience no-shows.
Entry point. Low barrier for clients, still commits them.
Most common for nail techs. Balances accessibility with protection.
For new clients, high-demand periods, or if you've had frequent no-shows.
Most nail techs start at 30% and adjust based on experience. You can always change your deposit amount in Nelsy.
You set it once. Nelsy enforces it every time — no reminders, no awkward conversations, no chasing clients.
Choose a flat amount or percentage. Applies automatically to every new booking on your page.
When a client picks a service and time, they're prompted to pay the deposit before the slot is confirmed.
The appointment only appears in your calendar once the deposit is collected. No ghosting.
Clients know exactly what they owe at their appointment. No surprises on either side.
Be upfront. Add your deposit requirement to your Instagram bio, your booking page description and your confirmation messages. Most clients will respect a clear policy — the ones who push back are often the ones who would have no-showed anyway.
With Nelsy, your deposit policy is visible on your booking page before a client selects a time. They agree to it by completing their booking.