Pricing enquiry replies
"How much do you charge?"
Hi [Name]! My full pricing menu is on my booking page — you can see all services and prices here: [link] 💅 If you have a specific service in mind that you can't see on the menu, feel free to ask!
If you want to give pricing directly:
Hi! My [service] starts from £[price] and [service] is £[price]. You can see the full menu and book directly at [link] 💕
Availability enquiry replies
"Are you free on [day]?" / "Do you have any availability?"
Hi [Name]! The easiest way to check my availability is to go straight to my booking page — it shows real-time availability and you can book in one click: [link] 💅
If you don't have online booking:
Hi! I have availability on [days/times]. What service were you thinking, and do any of those work for you? 😊
New client enquiry replies
"Do you take new clients?"
Hi [Name]! Yes, I'm currently taking new clients 💕 You can book directly at [link] — pick your service, choose a time, and you'll get a confirmation straight away. Let me know if you have any questions!
New client — closed to new clients:
Hi [Name]! I'm so sorry — I'm not currently taking new clients as I'm fully booked. I'd love to add you to my waitlist! If a spot opens up, I'll reach out. Would you like me to add you?
Custom design enquiry replies
"Can you do [specific design]?"
Hi [Name]! Yes, I can do that 💅 Feel free to send over any inspo photos and I can let you know if it'll work. Once you're ready to book, you can grab a slot at [link]!
"Can you do [design you don't offer]?"
Hi [Name]! Thank you for reaching out! Unfortunately that's not something I currently offer — I specialise in [your specialty]. If you're interested in anything along those lines, I'd love to help! 💕
When you have no availability
Hi [Name]! I'm fully booked right now but I'd love to add you to my waitlist — when a spot opens up, I'll message you straight away. Are you flexible with timing, or do you need a specific date? 💕
Hi! I'm fully booked for [month] but have some availability coming up in [next month]. Would that work for you? You can see available dates at [link] 😊
Setting up saved replies
Both Instagram and WhatsApp Business allow saved quick replies — you can store your most common responses and insert them with a keyword or shortcut.
- Instagram: Settings → Creator/Business → Saved Replies
- WhatsApp Business: Settings → Business Tools → Quick Replies
Set up saved replies for: pricing, availability, new client info, your booking link, your cancellation policy, and your location. These 5–6 templates cover the majority of your DM volume and save hours per week.
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Start free →Frequently asked questions
Should I answer every enquiry with a custom reply?
For common questions (pricing, availability), saved replies or near-identical responses save huge amounts of time. It's okay to have a consistent template — what matters is that it feels warm and answers the question, not that every reply is unique.
How do I reduce the number of DM enquiries I get?
The best way to reduce pricing and availability DMs is to make that information obvious — on your Instagram bio, in your highlights, and on your booking page. Clients who can find the answer themselves don't need to DM. A clear link in bio that goes to your booking page handles most availability questions automatically.
