What to include in a confirmation
- Client name
- Service booked
- Date and time
- Location or address (or note that it'll be sent closer to the date)
- Cancellation/rescheduling policy and timeframe
- Deposit paid confirmation (if applicable)
- How to contact you if they need to make changes
Automated confirmation templates
Short automated confirmation:
Hi [Name], your [service] appointment is confirmed for [day, date] at [time] with [your name / business name]. Location: [address].
Please note: cancellations must be made at least 48 hours before your appointment. Late cancellations will forfeit your deposit.
To reschedule or cancel: [contact method / link]. See you soon!
Warm automated confirmation:
You're booked! 🎉
Hi [Name], your [service] appointment is confirmed:
📅 [Day, date]
🕐 [Time]
📍 [Address]
If you need to cancel or reschedule, please give me at least 48 hours' notice. Your deposit is non-refundable for late cancellations or no-shows.
Any questions? Message me at [contact]. Can't wait! ✨
Manual confirmation templates
Short manual confirmation (returning client):
Hi [Name]! Just confirming your [service] for [day] at [time]. Same address as always — [address]. See you then! 💅
Manual confirmation with deposit note:
Hi [Name]! I've received your deposit — your [service] appointment is confirmed for [day, date] at [time]. Address: [address]. If anything changes, please let me know at least 48 hours before. Looking forward to it!
New client confirmation templates
New clients benefit from a slightly more detailed confirmation — they don't know your setup, parking, or what to expect:
Hi [Name]! Lovely to hear from you — your [service] with me is confirmed for [day, date] at [time].
Address: [full address + any parking/entry instructions]
A few things to know as a new client:
– Please arrive on time; late arrivals may affect your appointment time
– Cancellations need 48 hours' notice — your deposit will be retained for late cancellations
– If you have any nail concerns or questions before your appointment, just ask!
See you soon, [Your name] ✨
Deposit confirmation templates
If you collect deposits manually (not through a booking app) and need to confirm receipt:
Hi [Name]! I've received your deposit of £[amount] — your [service] appointment is now confirmed for [day, date] at [time]. The remaining balance of £[amount] is due on the day. See you then! [Your name]
Deposit received, thank you! ✅ Your [service] on [day] at [time] is locked in. Looking forward to it!
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Start free →Frequently asked questions
Should confirmation messages be sent automatically or manually?
Automated confirmations through your booking app are ideal — they send immediately and reliably for every booking. For new clients or bookings with special details (parking instructions, aftercare reminders), a short manual follow-up adds a personal touch on top of the automated one.
What's the most important thing to include in a booking confirmation?
The date, time, service, and what happens if they need to cancel. Clients who receive a clear cancellation policy at confirmation have no grounds to claim they didn't know about it if they no-show.
